Refund policy

Last updated: November 10, 2026

Every VANTEX piece is printed on demand: it is made for you after you place your order, not taken from a warehouse shelf. This policy explains what we do when something is not right with your order and which returns we can and cannot accept. Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.

1. Damaged, defective or misprinted items

We will replace or refund an item, at no cost to you, if:

the print is flawed (for example smudged, faded or incomplete), noticeably misplaced, or printed in the wrong area;
the item is defective, or is not the product, size or color you ordered;
the item was damaged in transit.

How to report an issue: email us at harmouch.khalid@gmail.com within 30 days of delivery. Include your order number and clear photos: a flat-lay photo showing the design and the problem; for a wrong item, a photo of the size tag; for transit damage, photos of the package as well. You do not need to send the item back unless we ask you to, and if we do ask, we will cover the return shipping.

Once the issue is confirmed, you can choose a free replacement or a refund to your original payment method.

2. Size, fit and change-of-mind returns

Because each item is produced individually for your order, we do not accept returns or exchanges for an incorrect size or color choice, or if you change your mind. Please check the size chart and product details before ordering.

This does not affect any right to return an item that applicable law gives you. If such a right applies to you, contact us and we will handle your request accordingly.

Normal characteristics of print-on-demand products are not defects. These include slight color differences from what you see on your screen, a subtle print texture, and a light scent from the printing process on a new garment.

3. Order cancellation

You can cancel your order free of charge until it enters production. Production can begin shortly after you order, so please email us as soon as possible with your order number. Once an order is in production, it can no longer be cancelled, but you can still ask us to correct the delivery address and we will request the change from our production partner.

If we cannot ship your order within the time we told you, we will let you know, and you may cancel it for a full refund.

4. Lost or undelivered orders

If your tracking shows no progress, or your order has not arrived within 30 days after it shipped, contact us right away. We will open an investigation with our fulfillment partner and send you a free replacement once it confirms the package was lost.

If an order is returned because the delivery address entered at checkout was incorrect or incomplete, we can send it again, but the new production and shipping costs will be charged to you.

5. Refunds

Approved refunds are issued to your original payment method through PayPal, the payment method available at our checkout.
We issue your refund once your claim or cancellation is approved. How long it takes to appear in your account depends on PayPal and your bank or card issuer.
If an entire order is refunded because of an issue described in sections 1 or 4, or because it was cancelled before production, the original shipping charge is refunded too.

6. Return shipping costs

You do not pay return shipping for eligible issues, because we do not ask you to send those items back unless we arrange and pay for it. As explained in section 2, we do not accept change-of-mind returns.

7. Personalized products

VANTEX does not currently sell personalized or made-to-your-specification products. All our designs are VANTEX originals, printed to order. If we introduce personalized items, we will update this policy before they go on sale.